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Baleine Dubai is now 143 Code

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Use coupon code WELCOME10 for 10% off your first order.

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Refund and Return

Return & Refund Policy

Returns

  • You have 7 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase (or order number).

We do not offer refunds or exchanges for custom/personalized pieces.



Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping of Returned Items

  • Customers are responsible for paying return shipping costs.
  • Original shipping fees are non-refundable.
  • Taxes and duties for international shipments are non-refundable.

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